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Use this form to set all Voice Services settings. If you are clustering several Voice Services modules, you must complete this form for each module.



Basic tab
Set default preferences about how Voice Services will handle call answering sessions on this tab.

Gateway name

Enter the name of the Voice Services gateway. If you have several Voice Services modules clustered to one FirstClass server, name these gateways logically for easy future identification.
Prompts folder

Enter the full path to your Voice Services prompts folder. If the defaults were used, this will be C:\FCServer\vs\prompts.
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Never enter a slash at the end of this path.
Fax station ID

This is the name and/or phone/fax number that will appear at the top of all outgoing faxes.
TTS folder
Enter the full path to your text-to-speech engine folder. If the defaults were used, this will be C:\FCServer\vs\Scansoft.
TTS engines
Enter the number of text-to-speech engines your system is licensed for.
TTS Volume level
The default volume level is 5. Tests on your specific system may determine that you need higher volume (higher value) or lower volume (lower value).
Platform
Choose your platform configuration.
Enable channel debug logging
If selected, a separate log file is generated for each channel. Log files are generated for Dialogic hardware configuration and located in the FCServer\vs\LOGS folder on the Voice Services machine. The LOGS folder does not exist by default. It must be created.
Enable call feature
Enables the "call user" feature, which allows users to initiate a call to another user from a Directory listing of the user's name by right-clicking the name.
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If you are running a clustered environment, only enable the call feature for one cluster, or none. Enabling the call feature for more than one cluster may result in unpredictable VS behaviour.
Minimum message length
1000 milliseconds is the default. Any messages shorter than this will produce a Called, No message notification instead of a voice message.
Internal extension length
Enter the number of digits of your internal extension numbers. If you have a configuration which does not use internal extensions, leave this field blank.
Name dial prefix
When leaving a message, if the caller does not know the user’s extension number, he can dial this number and then spell the recipient’s name. This number should not be the same as the first number of any internal numbers, the system revert number, or your outside line access number.
If there is no server connection
Choose one of the following options to resolve how VS will handle calls in the event that Voice Services loses connection to the server, due to the server being down or gateway connectivity issues:
Play message and disconnect
A message will play informing callers that the system is currently unavailable. The connection will then be terminated.
Play message and system revert
A message will play informing callers that Voice Services is currently unavailable. The call will then transfer to the system revert number.
Do not answer calls
Calls will not be answered.
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When Voice Services is configured with a T1 PRI interface, this option must be selected if you want the server to automatically perform an MWI audit when the gateway reconnects.



Services tab
You can have as many services as you want running against a single Voice Services. You may want to dedicate services for:
•       login sessions
•       Express Delivery
•       multiple languages
•       multiple TUIs
You can add more services by clicking Add, or delete the selected row by clicking Remove.

Service type
Login
Allows users to log into their FirstClass account.
User interface
Choose the TUI that will be used as the default for this service.
Language
Choose the language that will be used as the default for this service.
Access DN
Enter the DN that users will dial to access this service.
Login prompt override
A customized prompt will override the system default login prompt "Welcome to FirstClass call answering".
Enter the prompt name of your customized login prompt. This prompt must be in the prompts folder. Do not include the '.wav' or '.mp3' extension in the filename.
Without requesting Mailbox
The system will automatically detect the Mailbox number from the incoming call information. If the Mailbox number cannot be reconciled, the user will be prompted for this information.
Express Delivery
Allows FirstClass Unified Communications users to leave a quick message for another FirstClass Unified Communications  user without calling the person directly.
User interface
Choose the TUI that will be used as the default for this service.
Language
Choose the language that will be used as the default for this service.
Access DN
Enter the DN that users will dial to access this service.



Telephony codes tab
Local codes

Country code
Enter your local country code (1 in North America). If there is no country code entered in this field, VS will incorrectly format incoming calls.
Area code
Enter your local area code.
Prefix code
This is also known as the exchange code. It is the first part of the phone number, after the area code. For example, for the number 905-555-1234, the prefix code is 555.
Dialing codes

Outside line
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Leave this field blank in T1-PRI and VoIP environments.
If you dial a number to access an outside line from your phone switch, enter the number. This number must be the same for local and long distance dialing.
Long distance
Enter the number used to access long distance (1 in North America).
Ten-digit local dialing
Select if all local calls require 10-digit dialing.
Start transfer
Analog systems
Hook-flash
The Dialogic VFX 41JCT requires a hook-flash to initialize the transfer. Enter &, if you are using a Dialogic VFX41 JCT card.
Pause
If transfers on your PBX require a waiting period after the hookflash, enter another comma (,) for each second wait time required.
5-second pause
If transfers on your PBX require a waiting period of 5 seconds or more, enter ; for each 5-second pause.
Wait for dial tone
If transfers on your PBX require a dial tone before initializing the transfer, enter W.
You can combine hook-flash with pause or wait for dial tone.
Dialogic D42/D82 PBX Integration boards
The transfer start code depends on your PBX.

PBX
Transfer start code
Nortel M1
$KD,
Nortel Norstar  
$KN70,
Mitel                   
&,
Lucent Definity 
$Kk,
T1/E1-PRI environments
4272004_110434_1.pngCaution
Leave this field blank in T1-PRI and VoIP environments.
End transfer
Analog systems
Some PBXs require the originating extension to remain active at the end of a transfer until the new call is processed and begins to ring. Enter a comma (,) for each second you wish the connection to remain active once the call has been transferred.
Dialogic D42/D82 PBX Integration boards
The transfer end code depends on your PBX.

PBX
Transfer end code
Nortel M1
,$KD
Nortel Norstar  
,$KR
Mitel                   
<leave blank>
Lucent Definity 
,$Kk
T1/E1-PRI environments
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Leave this field blank in T1-PRI environments.



Advanced tab



SMDI tab
If you are running Voice Services with incoming SMDI information, fill in the SMDI tab based on the following guidelines.
If your system is configured using Dialogic D42/D82 PBX Integration board(s), you will not have an SMDI link, but you must still fill in the SMDI tab in order to be able to set MWI.
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When entering COM ports on this tab, do not leave blank rows between entries. To add more entries, click Add. To remove blank entries, click anywhere in the section and then click Remove.
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If you have no incoming SMDI information, and you are not using Dialogic D42/D82 board(s) leave this tab untouched and complete the Analog tab.
Enter the following for each serial port used for SMDI:

Port name
The COM port you configured for this SMDI connection.
81203_42521_14.png        Note
For systems using D42/D82 voice board(s), although you do not actually configure the COM ports in your Windows machine, just begin with COM1, then COM2, etc.
Port number
The COM port number you configured in Windows.
81203_42521_14.png        Note
Do not enter anything for systems using a Dialogic D42/D82 voice board(s).
Message desk
The Message Desk number for the SMDI connection, configured in the phone switch.
81203_42521_14.png        Note
Do not enter anything for systems using a Dialogic D42/D82 voice board(s).
Sanity interval
The number of seconds between each sanity check message. The sanity check ensures the port is active.
Data rate, Bits, Parity, Stop bits
Enter the appropriate values. This is usually 9600, 8, none, 1.
81203_42521_14.png        Note
Do not enter anything for systems using a Dialogic D42/D82 voice board(s).
Click Add to add more ports.
Click Remove to delete the selected port.



MWI tab
Use this tab to configure how MWI is configured for integration between FirstClass and your phone a system. MWI will be set on accessible phones for all new Mailbox messages (text and voice/fax) and calendar entries.
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When entering COM ports on this tab, do not leave blank rows between entries. To add more rows, click Add. To remove blank rows, click anywhere in the row and then click Remove.
81203_42521_14.png        Note
If you have no incoming SMDI information, and you are not using Dialogic D42/D82 board(s) leave this tab untouched and complete the Analog tab.

How VS performs MWI
Disabled
Serial port
D42
Dial ON/OFF DN
Run MWI audit when reconnect to core server
If selected, the MWI audit will run automatically when the connection between Voice Services and the server is restored. This will reset every user's MWI to the current correct state.
If this option is not selected the only time the MWI audit will run is if it is run manually from the MWI tab on the Voice Services Monitor or if it is run from the VS console.
81203_42521_14.png        Note
An MWI audit produces a heavy load on the SMDI link. This may result in slower call processing during the audit. Unless your configuration includes a dedicated SMDI link to be used for MWI audits only, audits should only be run when  system usage is low.
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Do not select for systems using a Dialogic D42/D82 voice board(s).
D42 codes/Dialable MWI numbers
Port name
Dialable number range
OU name




CDR tab
Use this tab to configure how call information is logged. See information about call detail recording (CDR).
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Changes to this tab require a FirstClass server restart.

Log destination
Do not log calls
Choose Do not log calls to turn off call detail recording.
Log to server statistics file
The outbound call detail records will be included in the FirstClass server statistics log file. The server automatically begins new log files daily. The location and name of the log file are specified on the Statistics Control form.
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This option is not recommended for large sites.
Log to server statistics folder
The outbound call detail records will be in a unique file in the same folder as the FirstClass server statistics log file. The server automatically begins new log files daily. The location  of the log file is specified on the Statistics Control form.
Log to
Enter a path to a folder where you want the outbound call detail records logged. Since CDRs are produced by the server, this path must be on (or accessible to) the FirstClass server machine.
If you have a clustered Voice Services environment, each clustered service requires a unique folder, which must be created before starting Voice Services.
Call type to log
Inbound
Logs only inbound calls.
Outbound
Logs only outbound calls initiated by FirstClass Voice Services (transfers, through-dialing, call sender and call user features).
Both
Includes all inbound and outbound CDRs.
Start new log
If CDRs are being logged to a different location/file than the server statistics log file, choose to start new logs daily or monthly.



System OU tab

System zero revert DN
This is the number you direct all callers to when they simply want to talk to a live person (usually reception). This can be any valid DN.
Dialing permissions/ restrictions
Enter the system default dialing restrictions. This will be the default if dialing restrictions are not entered for any organizational unit (OU).  This field's default configuration is to allow no outdialing.
81203_42521_14.png         Note
These settings also apply to internal transfers.
Include all long distance codes, and all pre-dialing codes (for example, 1 for North American long distance dialing, PBXs requiring an outside line access code (usually 9), etc).
Restrictions begin with ! and accessible dialing strings have no prefix.
Restricted and accessible dialing strings can be combined by separating them with commas. In all cases, the most exact match will be used. For example:
•       !9 disallows all calls to numbers beginning with 9. If 9 is the outside line code for your PBX, this will disallow all calls outside of your PBX.
•       !9,9055551234 disallows all calls to numbers beginning with 9, but allows calls to the specific number 9055551234.
•       !9,905,!9055554567 disallows all calls to numbers beginning with 9, but allows all calls to area code 905 except calls to the specific number 9055554567.
If this field contains !0,!1,!2,!3,!4,!5,!6,!7,!8,!9 (preconfigured default) then no outdialing is permitted. If this field contains 0,1,2,3,4,5,6,7,8,9 then all dialing is unrestricted.
This field should not be left blank.
Default language
Choose the default language for the system from the dropdown menu. This can be overridden by OU on the Group Privileges form and by the user on the Preferences form.
Telephone user interface
Choose your default TUI. This can be overridden by OU on the Group Privileges form and by the user on the Preferences form.
Maximum message length
Enter the maximum allowable message length in minutes.
Default voice format
Choose mp3 or wav. Users can override this preference on their Voice Preferences form.
Default fax format
Choose the preferred system default fax format. Users can override this preference or choose to embed faxes in the body of messages on their Voice Preferences form.
Enable logon thru-dial
Allow users to user thru-dialing from a logon session (user dials 0 and a number to place an outbound call).
Call answer thru-dial
Refers to those who are calling to leave a message for a FirstClass user.
Disable
Do not allow thru-dial for call answer sessions.
Enable - System permissions only
Allow thru-dial for call answer sessions, but use dialing permissions/restrictions set on this form tab only.
Enable - System or known caller permissions
Allow thru-dial for call answer sessions with the following restrictions:
Known callers will be restricted by the dialing permissions/restrictions set for their primary OU
Unknown callers will be restricted by the dialing permissions/restrictions set on this form tab only.
Allow callers to use thru-dialing from a call answer session (caller dials 0 and a number to call out).



Fax tab
The default values on this tab work best in most situations for most configurations. Tweaking may be required on some systems.

Frequency
The default value is the standard fax tone frequency. This value can be tweaked for irregular fax machines.
On time
The length of time the fax tone lasts (in milliseconds). The default value is the standard fax tone.
On time deviation
The acceptable deviation above or below the length of time the fax tone lasts.
Maximum send speed
The default maximum send speed is ideal for most systems. Using Faxback over noisy lines may require slower send speed.
Maximum receive speed
The default minimum send speed is ideal for most systems. Receiving faxes over noisy lines may require slower receive speed.
Deviation
The acceptable deviation above or below the maximum send or receive fax speed.
Off duration
The length of time between fax tones (in milliseconds). The default value is for standard fax tones.
Off deviation
The acceptable deviation above or below the length of time between fax tones.
Single tone
Select to accept faxes immediately upon fax tone detection. If this option is selected, Off duration, and Off deviation are ignored.
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Clear this option if you are experiencing issues with false CNG tone detection.



Analog tab
You need to dedicate incoming ports to perform specific call handling functions only if you are running Voice Services with no incoming SMDI information. You must dedicate a port for each incoming line. With multiple incoming lines, you can configure hunt chains through your phone switch. You still need to dedicate all ports.
Dedicate ports as outlined below.
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Do not set anything on this tab if you have incoming SMDI information.

Channel
The channel numbers correspond to the incoming lines.
Dedicated
Select to activate dedicated port use.
If you have a incoming line that you only want to dedicate at specific times, you can clear this box when the line is not dedicated.
Port use
Mailbox
Select this option to dedicate the port to be used for a voice menu.
Select to dedicated this port use for direct messaging to a selected Mailbox.
Since there is no SMDI information, custom greetings based on caller number and called number cannot be used.
Service
Select to dedicate this port for use as "login" or "Express Delivery". If you select this option, you must complete the Services section of the Basic tab accordingly.
Mailbox/ Service DN
Enter the DN corresponding to the dedicated port.
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If this port is dedicated as Service, the DN entered in this field must be the same as the corresponding "Access DN" entered in the Services section of the Basic tab.

T1 tab

Disable/enable B-channels at VS shutdown/startup.
Select to automatically disable all B-channels if Voice Services shuts down and to automatically enable all B-channels when Voice Services starts up. This is used primarily for overflow solutions.
ISDN PRI outdial settings
When Voice Services performs an outbound call, the call type and plan information must be specified for the CO to process the call.
The default values for Local, National, and International are ISDN PRI standards. If your system is not outdialing correctly, or not passing the correct information for outbound call processing, the administrator must communicate with the CO to determine the correct settings for the unique configuration.



IP tab
The defaults on this tab will work with most VoIP configurations. Changes may be required for custom or non-standard configurations. Contact Customer Support for information.