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Home • Help • Form • 7900
 
Form tabs
This form provides information on your FirstClass server's status and activities.
The following Control functions apply to the entire form, not individual tabs:
Control

Refresh interval
Set the number of seconds between automatic refreshes.
Refresh Now
Click to refresh all values on all tabs of the form immediately.
Reset LEDs
Click to reset the LEDs on all tabs. For further details, see the individual fields.


Summary tab

Site name
The name of your FirstClass site as entered on the System Profile.
Server version
Your server version and build number. This information may be required by customer support when troubleshooting.
FirstClass server
The green LED indicates your FirstClass server is running.
Internet Services
The green LED indicates Internet Services is running.  A black LED indicates it is off, or not installed.
Voice Services
The green LED indicates Voice Services is running.  A black LED indicates it is off, or not installed.
Overall status
The green LED indicates the overall server components are functioning correctly. If any LED on any tab is amber or red, this LED will be amber or red and you should investigate where the problem is on your system.
Mirror status
The green LED indicates mirroring is functioning normally.  A black LED indicates mirroring is not working, or not configured. A yellow LED indicates that synchronization is in progress.
Active sessions
The number of network and modem sessions currently in use vs. the number of configured sessions. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
If the LED is often amber or red, you should consider increasing the number of concurrent sessions allowed (regular user licenses) on your system.
Performance summary
Task load
The percentage of computer capacity the FirstClass server is using. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
If the LED is often amber or red, you should consider upgrading your hardware.
Disk load
The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
If the LED is often amber or red, you should consider upgrading your hardware.
Server delay
The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
If the LED is often amber or red, you should consider upgrading your hardware.
Last server start time
Displays the time and date the server was last restarted.
Current server time
Displays the current server time. Remember that this may be different from the time on your operating system.
Server time zone
The time zone where your server is physically located.
Remote console
Opens a window to display the server console.



Deliveries tab

Message delivery statistics
Messages sent
The total messages sent by all users since last refresh (Incremental), since last Reset, and since startup.
Message recipients
The total messages received by all users since last refresh (Incremental), since last Reset, and since startup.
Confirmed message deliveries
The total number of receipt notifications received.
Delivery performance
Messages processed per second
The total number of messages processed per second since last refresh (Incremental), since last Reset, and since startup.
Message deliveries per second
The total number of messages delivered per second since last refresh (Incremental), since last Reset, and since startup.
Message delivery/receipt rates
New messages read per minute
The total number of new messages read by all users per minute since last refresh (Incremental), since last Reset, and since startup.
Last reset
Click Reset to return all values in the Since Reset column to 0.



Queues tab

Message queue statistics summary
Messages awaiting immediate delivery
The total number of messages queued for immediate delivery.
Status of immediate message queues
The current status of the various message queues. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
The capacity of your message queues depends on the amount of memory you have. If the LED is often amber or red, you should consider increasing the amount of memory on your system.
Status of other message queues
Some messages to other email systems and the Internet may not be reachable immediately. The message is queued for a later delivery attempt. As well, messages to other sites that depend on a gateway connection will be queued until the gateway connects at its scheduled time.
The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
The capacity of your message queues depends on the amount of memory you have. If the LED is often amber or red, you should consider increasing the amount of memory on your system.



Users tab

User status
Logins since startup
The number of logins on your system since the server was last started.
Session limit per user
The session memory limit in kilobytes per user.
Session Monitor
Click to open the Session Monitor.
User activity
Information about the most recent user activity.
Session licenses for remote users
The total number of session licenses in use (remote users currently logged in) vs. the total number of session licenses configured. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
If the LED is often amber or red, you should consider purchasing additional session licenses, or changing the most active Remote users to Regular users.



Activity tab

Background activity
Audit
If audit is not currently running, the status will be Idle.
If audit is currently running, the details will be displayed. The status bar represents the percentage of completion.
FC scripting
If FirstClass scripting is not currently running, the status will be Idle.
If FirstClass scripting is currently running, the details will be displayed. The status bar represents the percentage of completion.
Message activity
If a message is in the process of being delivered (sent/unsent) the activity will be displayed here.
If audit or FirstClass scripting is running, it will be displayed here.
Error summary
Information on the last error reported by the FirstClass server.
Disk activity
Provides information about the performance of disk-related server operations. This information may be used by Customer Support to investigate system performance issues.



Volumes tab
The two subtabs (Primary and Secondary) contain the same fields.

Location
The drive where the volume is located. Used to select between multiple secondary volumes.
Reference ID
The volume's internal reference number (mirror source).
Disk usage
The amount of used disk space on the volume vs. the total available space. The LED is green in normal use, amber when load reaches 90% of capacity, and red when 100% is reached. The LED will stay at the highest color reached until you click Reset LEDs.
If the LED is often amber or red, you should consider increasing the amount of disk space on the volume, using multiple volumes, or decreasing the disk usage limit, or expiry limits of users. If a disk usage increase occurs suddenly, use the Disk Usage Report, located in the Stats.Dir folder within the FCPO folder (Windows) or FirstClass Post Office folder (Mac OS), to isolate the user with the high disk usage.
Purpose
The primary is always Full use. A secondary volume can be Full use or Limited use.
Mirror information
The LED shows the current status of the disk mirror. The LED is green for an active synchronized mirror (the mirror is synchronized with the exception of the files which failed - see Threshold value on the Volume Info form), amber when mirroring is paused, reconnected or continuing, red if it is failed, or inactive due to a mirror failure, and black if there is no mirroring configured.
Status
This describes the current status of the mirror.
Location
The drive the volume is mirroring to (mirror target).
Faults remaining until resynchronization
This value is the difference between the threshold value set on the Volume Info form and the number of faults you have received. When the threshold is exceeded, the mirror automatically begins resynchronization.
When resynchronizing, or when mirroring is resumed after being paused, the server will attempt to mirror the files that caused these faults and the value in this field will reset to the threshold value.
If the threshold is in close to being reached during a full synchronization, increase the threshold value on the Volume Info form to prevent a resynchronization attempt while synchronization is running. This is especially critical in large systems where full synchronization takes several hours or more. Once synchronization is complete, you may wish to pause and continue the mirror to attempt to resynchronize these files.
Synchronization details
This section will only display values during synchronization.
Elapsed time progress bar
The progress bar indicates the percentage of the synchronization that is complete. The elapsed time indicates how long the synchronization has been running.
Items
The fields below show the number of items being synchronized.
Full queue
This is the total number of files on the volume to be synchronized.
81203_42521_14.png        Note
This field pertains to full synchronizations only.
Incremental queue
This is the number of files which have been created  or modified since the synchronization began. This value will increase with each new file.
Total
The total number of files from Full queue and Incremental queue.
Processed
The total number of files which have been processed (either successfully mirrored or queued as a fault).
Remaining
The total number of files remaining to be synchronized.



Files tab

File statistics (incremental)
Opens this period
The number of files opened since the last refresh.
Files currently open
The number of files currently in use.
File buffer in use
The amount of file buffer space currently in use and the total available.
Reads
The number of file reads since the last refresh.
Writes
The number of writes to files since the last refresh.
File totals (since last reset)
Totals of reads and writes since the last reset, or the last time the server was restarted.
Last reset
Date and time of the last reset.
Click Reset to reset the data in the File totals section.



Tasks tab
If required, your reseller or the FirstClass customer support team may ask for information contained on this tab during troubleshooting.



System tab

System status
Information about the operating system and installed processors.
Memory summary
The amount of virtual and physical memory available.